Our Toronto based client is seeking an experienced SAP CRM Service Management Consultant to join their project immediately and will run for 3 months with possibility of an extension. The ideal candidate should have 8+ years of SAP experience as a consultant, including 1 or 2 full projects involving S/4HANA and conversions from ECC to S/4HANA. This will be a hybrid position.
Key Responsibilities:
- Served as a CRM subject matter expert, providing technical leadership across case management, service processes, and complaint workflows.
- Configured and optimized CRM case management modules to ensure efficient tracking, prioritization, and resolution of customer issues.
- Designed and automated complaint workflows to streamline issue intake, routing, escalation, and closure.
- Mapped and refined end-to-end service processes, improving operational efficiency and enhancing the overall customer experience.
- Architected and deployed CRM Web UI interfaces, ensuring intuitive navigation and seamless user interaction for agents and end-users.
- Led CRM integrations with external systems and third-party applications, ensuring data consistency and interoperability across platforms.
- Facilitated client onboarding workshops and defined business requirements, translating client needs into scalable, tailored CRM solutions.
