Our Alberta based client is seeking an experienced SAP Enterprise Asset Management (EAM) and Plant Maintenance (PM) Consultant to join their project immediately and will run for 6 months, with possibility of an extension. The ideal candidate should have 8+ years of experience in application management support (AMS) for SAP HANA SCM environments, with strong functional expertise in SAP Plant Maintenance (PM). Experience supporting warranty management processes and related business scenarios is required, as is experience with incident management, problem management, service request handling, and root cause analysis. This will be a hybrid role with the exact amount of on-site scheduled days to be confirmed.
Key Responsibilities:
- Support plant maintenance business processes including equipment and functional location management, maintenance notifications and work orders, preventive and corrective maintenance, task lists, maintenance plans, breakdown maintenance, and service history.
- Provide day-to-day application management and production support for SAP HANA SCM Plant Maintenance and Warranty Management processes.
- Monitor, troubleshoot, and resolve incidents, defects, and service requests within agreed service levels.
- Perform issue analysis, root cause identification, and recommend permanent fixes.
- Support batch jobs, interfaces, data validations, and system health checks related to PM and warranty processes.
- Coordinate with cross-functional teams for issue resolution across integrated SAP modules and external systems.
- Support configuration, testing, and deployment of minor enhancements and defect fixes in SAP PM and Warranty Management.
- Analyze business requirements and translate them into supportable functional or technical solutions.
- Maintain application stability and ensure system changes do not negatively impact ongoing operations.
- Assist in transport management, release validation, and post-deployment support.
- Support warranty-related processes including warranty master data, claims processing, entitlement validation, and warranty tracking and reporting.
- Work with business users to resolve process issues and improve operational effectiveness.
- Participate in ticket triage, prioritization, backlog management, and support reviews.
- Document incidents, resolutions, known errors, and support procedures.
- Contribute to knowledge base development and continuous improvement of support operations.
- Ensure compliance with change management, incident management, and problem management processes.
- Support audit, controls, and operational reporting requirements as needed.
- Partner with business stakeholders, SAP functional teams, BASIS, developers, integration teams, and testing teams.
- Escalate critical issues with clear impact assessment and recovery planning.
- Support user communication during incidents, outages, and planned changes.
- Provide guidance to junior support team members when required.
Preferred Expertise:
- Experience in SAP S/4HANA environments.
- Exposure to Warranty Claim Management and end-to-end warranty lifecycle processes.
- Knowledge of SAP workflow, interfaces, IDocs, and integration troubleshooting.
- Familiarity with SAP Fiori applications related to maintenance and service processes.
- Experience with service management tools such as ServiceNow, Jira, or similar platforms.
- Understanding of ITIL-based support processes.
- Experience supporting global or multi-site manufacturing or service operations.
- Exposure to reporting and analytics tools supporting maintenance and warranty operations.
- ABAP debugging experience or ability to work effectively with technical development teams.
- Experience in continuous improvement, support transition, or hypercare activities.
