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SAP FICA Business Solution Architect

Toronto, ON | Fully Remote

Employment Type: Contract Category: SAP CONTRACT Job Number: 103 Pay Rate: Very competitive

Job Description

Our Toronto based client is seeking a highly skilled SAP FICA Business Solution Architect for a 12-month contract position. The ideal SAP FICA Business Solution Architect will have 5 + years supporting a utility industry process model (Electric, Gas and/or Water). This contract can be done remotely, however, all potential candidates must be able to work Eastern time zone hours.

Duties & Responsibilities:

  • Engage with vendors to understand the software solution roadmaps and make recommendations based on business and domain knowledge on when new features or releases should be considered by Liberty.
  • Monitor and maintain business process document repositories.
  • Support the Director, EBS in the development of governance presentations, recommendations for project portfolios, roadmaps and investment plans as required.
  • Perform other related duties as required.
  • Developing an in-depth knowledge of the processes and technology for the customer's solution.   
  • Designing and building the appropriate techno-functional artifacts and knowledge necessary to ensure maximum business value from the platform while maintaining its stable operations.  
  • Work collaboratively with the organization's teams to assist with solution incident resolution, and support the enhancement Management process.  
  • Provide domain input as required for road-mapping and planning activities.  
  • Utilize industry and solution experience to develop a strong understanding of business processes and the implementation within the designated domain.  
  • Stay informed about new features, functions, and best practices for relevant technologies.  
  • Recommend technology-driven improvements and advocate for leveraging solution capabilities and features.  
  • Engage with AMS teams using in-depth process and cross-application knowledge to expedite triage.  
  • Support IT counterparts with business and process expertise to resolve incidents, service requests, and deliver enhancements.  
  • Lead and/or coordinate resolution of incidents, service requests, or enhancements as needed.  
  • Participate in the development and maintenance of solutions and process documentation.  
  • Create cohesive solution documentation for program artifacts transitioning to steady-state support.  
  • Contribute domain-specific readiness criteria and other artifacts for program teams to expedite implementation of future releases.  
  • Improve cutover performance through the provision of relevant artifacts.  
  • Participate in hyper-care triage and resolution activities.  
  • Engage program or business subject matter experts as needed for resolution.  
  • Contribute to service transition checklist development and management.  
  • Participates in ongoing change management and solution architecture activities post-cutover.  
  • Maintain alignment with the enterprise architecture and standards.  
  • Introduce solution and industry best practices and anticipate evolving business and regulatory requirements.  
  • Play a key role in the enhancement prioritization process.  
  • Ensures technical solutions are 'right sized' for the return on investment.  
  • Participates in maintaining a user network.  
  • Provide input on new training requirements.  
  • Conduct training and offer hands-on mentorship to the super user/process owner community. 
  • Steward/develops process and solution documentation for assigned process areas.
  • Develop and implement best practices for the tools, methods, workflow, and deliverables related to solution documentation.
  • Engage business and IT (Support and the Project team) stakeholders to ensure that there is solution documentation that is reflective of the Customer First solution at a regional and a global level.
  • A good understanding of requirement traceability and the ability to traverse from requirements to solution and testing/training artifacts and vice versa.
  • Understand the key domains, process models, user groups within assigned process areas and understand the measures for each and how they are reflected in the underlying system.
  • Identify and champion best practices for across assigned process areas to support business in achieving goals laid out as part of their strategic roadmap.
  • Provide input on scorecard / dashboard KPI’s and metrics, and supporting tools and enabling technologies.
  • Deliver solution/application-based information, advice, input to Business Process Owner teams.
  • Participate in architecture Review Board, Design Authority and other Change Control meetings as required.
  • Provide subject matter expertise to near- and long-term planning activities (e.g. release definition and planning, upgrade strategies, annual planning etc.)
  • Play a part in triage meetings and support AMS teams with business process expertise and business stakeholder / SME engagement.
  • Assigned incidents, drive resolution, conduct root cause activities as appropriate.
  • Participate in / lead enhancement Backlog management activities.
  • Review application and technical monitoring data and advise leadership and appropriate business and active program stakeholders on trends and opportunities.
  • Advise logical access/security stakeholders on process and business changes impacting current user role/profile design. 
  • Provide detailed input on required role/profile changes. 
  • Develop and maintain a network of stakeholders/process subject matter experts within the Business and other supporting functions.
  • Maintain an understanding of relevant solution and technical architectures, roadmaps, policies and standards, including data, security and logical access.
  • Apply knowledge to all customer first support activities to ensure alignment of the customer first solution. 
  • Maintain knowledge of industry best practices in the assigned domain and make appropriate recommendations to IT to support near and long term solution performance.
  • Gain and maintain a working knowledge of business operations, policies / procedures / standards.
  • Maintain strong product knowledge of the software supporting the customer first solution.

Job Requirements

  • 8+ Years of SAP system experience, in a technical or process role.
  • Demonstrated knowledge of the ITIL Framework.
  • Familiarity with supporting tools and enabling technologies.
  • Experience delivering or managing enhancements using Waterfall or Agile methodologies.
  • Experience leading teams, including planning, setting work priorities, managing performance and cross-team collaboration.
  • Strong written and verbal communication skills.
  • Demonstrated ability to resolve problems and issues in a collaborative environment

Additional Information

Must be legally authorized to work in Canada.


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