The SAP Global Support Manager will be responsible for building and managing an effective and efficient SAP internal support team globally. The incumbent will be responsible for ensuring that all SAP project goals are accomplished according to specifications and business objectives, along with consistency with company strategy, commitments, goals with adherence to quality standards and application management best practices.

The incumbent will work with 3^rd party vendors and support companies where needed to extend our end user's support and SAP program development.  

The SAP Global Support Manager will present weekly status updates to the Senior Director, Head of Global Technology and Global Business Process Owners and will participate in project steering committee meetings.

They should have numerous year of experience in managing a SAP sustainment/support team and have SAP project management/program management experience covering full-cycle SAP projects.

They must have experience coming from a hands on functional background where they have gained configuration experience ideally in either the FI-MM-PM-SF-WM modules.

• Lead and support SAP S/4 HANA sustainment and development initiatives.
• Responsible for the full SAP systems development lifecycle from requirements gathering through implementation of various functional architecture solutions for SAP modules.
• Manage teams across functional boundaries.
• Own the SAP end user ticketing system and constantly look for improvements for end-user satisfaction.
• Oversee the SAP program plans and tracking of progress and changes.
• Drive strategic roadmap for SAP product features, technology and overall business development.
• Provides inputs; communicates with business and functional areas; prepares the SAP support and projects development budgets.
• Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
• Helping businesses with SAP SAC and Power BI analytics and reporting.
• Understand non-SAP business systems and their interaction with SAP. Assist in the management of those systems as part of an overall solution portfolio. Build master data governance model within SAP.
• Provide input and recommendations to the business as it relates to SAP licenses and modules.
• Seek opportunities to make improvements to internal SAP support team efficiency and process.